Introduction
OneLearn, Inc., a Delaware corporation located in the United States ("OneLearn", "we", "our", or "us"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use the OneLearn platform ("Service").
Information We Collect
We collect the following types of information to provide and improve our Service:
Personal Information
- Contact information such as name, email address, phone number
- Information about your school, organization, and role
- Student information (enrollment, attendance, grades, and other educational records)
- Financial information (billing, payment history, account information)
- Account credentials
Usage Information
- Device information (IP address, browser type, operating system)
- Information about how you use the Service (page views, feature usage, access times)
- Log files and technical diagnostic data
- Information obtained through cookies and similar tracking technologies
How We Use Information
- To provide, operate, and maintain the Service
- To create and manage accounts and provide access to the Service
- To manage student records, attendance, grades, and financial information
- To communicate with you, including notifications, updates, and customer support
- To improve, analyze, and develop the Service
- To comply with legal obligations and protect legal rights
Data Sharing
We do not share your personal information with third parties except in the following circumstances:
- With service providers that help us operate the Service, including cloud hosting (Supabase, Vercel), payment processing, email delivery, and product analytics
- When required by law or to respond to legal requests
- With your explicit consent
- In connection with a business transfer, merger, or acquisition
International Data Transfers
OneLearn is based in the United States. Personal information — including data about students and parents in Japan — is stored and processed on servers located in the United States.
When we transfer personal information from Japan to the United States, we do so in accordance with applicable law, including Japan's Act on the Protection of Personal Information (APPI). We implement appropriate safeguards, such as contractual protections with our service providers, to protect transferred data.
By using the Service, you acknowledge that your personal information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.
Data Retention
We retain personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy.
For school customers, we retain data for the duration of the active subscription or service agreement, plus a reasonable wind-down period (typically up to 90 days) to allow for data export and account closure. After that period, we delete or anonymize personal information unless we are required to retain it for legal, regulatory, or legitimate business purposes.
Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and secure cloud infrastructure. However, no method of data transmission or storage over the internet is completely secure.
Your Rights
You have the following rights regarding your personal information:
- Right to access your personal information
- Right to correct inaccurate or incomplete information
- Right to delete data under certain conditions
- Right to object to data processing
- Right to data portability
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve the Service and enhance user experience. You can manage cookie preferences through your browser settings. However, disabling some cookies may affect the functionality of certain features of the Service.
Children's Privacy
Our Service is designed for educational institutions and processes student data through schools. Student data processing is conducted under agreements with schools and in compliance with applicable education privacy regulations. Parents and schools have the right to request access, correction, or deletion of student data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Service or by email. Changes are effective when the updated Privacy Policy is posted.
Contact Us
If you have questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us at:
Email: support@onelearn.io